Support dashboards

Live Support Dashboards
Performance & Analysis

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Set clear KPIs
Introduce data-driven approach to the team by setting measurable and achievable goals.
Keep the Support team involved
Share the key metrics and results on a TV Dashboard to keep the team inspired and motivated.
Put customer feedback into action
Analyze feedback over months, find the most frequent problems and solve them once and forever.

Real Time Support Dashboard

This dashboard is a great fit for high loaded teams. Will help a team supervisor monitor the load in the real time, make sure the team is handling all the requests on time, and give a hand to support agents who are stuck with more complex complaints.

The best place for this dashboard is a TV screen in the support team's room.
Relevant KPIs and metrics
  • Average response time
  • Number of requests waiting
  • Number of resolved requests
  • Top performing agents
Integrations with
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Customer Satisfaction Dashboard

The best way to measure company’s customer service efficiency is actually ask the customers. Do not forget to compare their feedback to the real picture with the number of complaints and product utilization rates.
The dashboard is a good piece to send via emails on weekly or monthly basis to all the teams, as soon as customers happiness is a real KPI for the business.
Relevant KPIs and metrics
  • NPS
  • Customer Sutisfation Rate
  • Customer Effort Score
  • Number of Complaints
Integrations with
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Feedback Analysis

Support teams get tons of feedback every day and they are closer to the customers than anyone else. Divide all the requests into groups and pay attention to the complaints, both their number and subjects. Solve the more frequent ones not to receive them ever again.
The dashboard will be useful for Product and Technical teams as it shows the weak points to work on. Is recommended to use on a monthly basis.
Relevant KPIs and metrics
  • Total Requests
  • Number of Complaints
  • Subjects for Complaints
Integrations with
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FAQs
What is Wire Board?
Wire Board is a dashboard constructor that offers businesses a more effective way to communicate their goals and strategy. With Wire Board you create your own dashboards where you show data from any tools you are already using in your organization. You can use our template or create your custom dashboard.
Wire Board allows teams to set clear goals, track their own progress, and stay on the same page with teammates and clients.
How can Wire Board help me in my business?
Wire Board makes all the KPIs and important metrics available for anyone on the team. It is an easy way to introduce data driven approach to any company keeping the team focused and motivated.
Why should I choose Wire Board and not some other BI product?
1) It is easy to use and understand without any technical background. It is also fast, if you choose to work with some of our templates it takes a few clicks to get a ready dashboard.

2) It can be connected to more than 50 data sources; all the metrics and KPIs can be added to one dashboard in any combination.

3) It is created for small and middle companies, so anyone can choose the best price option.
Can I test or preview Wire Board before buying it?
Yes, you can register a free account and try out all the Wire Board dashboard templates, integrations, and features. If you are happy and satisfied with it, you can easily upgrade your plan and keep all your data.
How to create a free account?
The only thing you should do is to submit your email to any form on our website. Our manager will contact you shortly to advice the best way Wire Board can be used to achieve your goals.
What if I need a dashboard for a business or a department not listed in your menu?
We offer dashboard templates for Marketing, Sales, Finance, Customer Services, HR, Product and Project teams. However, this does not limit the ways Wire Board can be used, as soon as you can create custom dashboards on your own. You can add any KPIs and metrics from 50+ tools available for integration, you can also combine them in any way you need.
Do I have to code to create my dashboard?
No, you do not need any technical background. All you need is access to all the tools and data you want to connect to your Wire Board dashboard.
Can I share my dashboards with our clients, stakeholders, partners or anyone else outside our organization?
Yes, you can share any dashboards. You can send a link to a person outside your organization and they will be able to open the same dashboard on their computer or on a TV. There are also alternative ways to share your data: via email or an iframe.
Can a dashboard be white labeled?
Yes, there is such an option.
Start building your support dashboards right now!
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